Performance management is the process of communication between manager and employee that results in mutual understanding of what the employee has achieved over a set period of time and what they need to do during the next period of time. This includes setting performance objectives and standards.

Performance management

Performance management is the process of communication between manager and employee that results in mutual understanding of what the employee has achieved over a set period of time and what they need to do during the next period of time. This includes setting performance objectives and standards.

This module covers:

  • What is performance management?
  • Position descriptions and KPIs
  • Performance appraisal methods and meetings
  • Provide regular feedback
  • Recognising and dealing with performance
  • Performance and skills gaps and planning for improvement