Emotional intelligence (EI) involves our ability to understand, express,
and control our own emotions but also relates to the capacity to understand,
interpret and respond to the feelings of others.
This module covers:
- What is emotional intelligence?
- Signs of high EI, measuring and developing EI
- Using EI in relationships
- Emotional intelligence in the workplace and the
effect of emotionally intelligent employees on business outcomes
- Controlling emotions and anger and expressing
emotions
- Stress and resilience